Check our frequently asked questions

We currently offer the following languages: Spanish, German and English.
The available languages of our website elewert.com, you will find them in the drop-down menu on the top right margin of our website.
We also have another drop-down menu to check the available languages in the footer of our website.

If an item is out of stock, we will try to replenish it as soon as possible. If there was no stock, we would remove it from the web.

Yes, please remember that our products are completely handmade, they are made by hand and there might be a slight difference in the finish from one product to another. This is one of our added values: craftsmanship and family tradition.

Yes, you only have to enter your email address and accept the processing of your data for sending communications about products or services. I agree to receive newsletters and advertising via email and other means. Click on the white box to give us your consent.
This way your email will be registered in our database and you will be able to receive information about the latest news, lookbook and events from ELEWERT.

Of course, you can unsubscribe whenever you want, if you are no longer interested in receiving news, news, new collections and promotions, simply send us an email to the address: info@elewert.com with the subject UNSUBSCRIBE FROM NEWSLETTER, with the email you want to unsubscribe, and as soon as possible we will unsubscribe you in our system.

If you have forgotten your password you can recover it in the REGISTER section. You will receive an email with your new password.

Once your order is placed, you will receive a confirmation email. If you do not receive it, contact our Customer Service department by sending an email to: INFO@ELEWERT.COM, or by filling out our contact form.

Yes as long as your order has not been shipped or is about to be. Contact our customer service to try to modify your order before it has been sent to its destination, by sending an email to: INFO@ELEWERT.COM, or by filling out our contact form.

Yes. You can cancel your order by accessing your account in the orders placed section and clicking on the "cancel order" button. If you made the purchase as a guest, you must click the link that appears in the purchase confirmation email and register or access an already created account. Keep in mind that the "cancel order" button will appear as long as your order has not been shipped or is about to be shipped.

ELEWERT.COM only sells items in perfect condition, so if, exceptionally, you receive a garment with some defect, please contact our Customer Service department, sending an email to: INFO@ELEWERT.COM, or by filling out our form contact.

If on any occasion, by mistake, you receive an item that you have not ordered, contact our Customer Service department, sending an email to: INFO@ELEWERT.COM, or filling out our contact form, they will solve it for you. as soon as possible.

It is very simple. You just have to follow the following steps:

Click the button STORE, in the top menu of our website, in this category you will find the different models of our collections. Products on offer and/or recommended by ELEWERT will appear, click on the product that interests you, in this way you will be able to see the details in the product file and its price in EUROS, if you click on the photographs you will get an enlargement of them and you will be able to see their details. You will also be able to see the description of the product as well as the materials it is made of, additional information, evaluations, available sizes, the reference and the price in EUROS.

Related products will always appear at the bottom of the product sheet; These products are suggestions that ELEWERT offers you in relation to your previous searches or any criteria that ELEWERT considers.

Search for articles on our website

In the upper right part of our website, you will find a search engine where you can search for models by name, colors, references, collections, help, frequently asked questions, among other things.

Add your products to your shopping cart

To add any item to your shopping cart, select an available size, and click the button ADD TO CART. You can then choose between "Continue shopping" or "Process the order".

You can also add items to the shopping cart from our category HOME, COLLECTION and BRAND AND PHILOSOPHY, by clicking on the different buttons BUY, GO TO THE STORE, CHOOSE YOUR MODEL, I WANT TO BUY MY ELEWERT SHOES, I WANT TO GO TO THE STORE, I WANT TO SEE THE COLLECTION and DISCOVER THE NEW COLLECTION.

You can always check your shopping cart by clicking on the cart icon in the top menu of the web. While browsing the section STORE This icon will always be displayed at the top right of the page, offering you a summary of the units added to the cart. From the shopping cart you can modify the number of units selected, delete items and/or see the amount of your order.

If you want to continue buying, repeat the same process, you can choose as many models as you want. always clicking ADD TO CART. To process the order, go to your shopping cart, check that the products and sizes chosen are correct, as well as the number of units that you are going to buy, and press the checkout button.

Enter your data

The next step will be to identify yourself as a user of our page with your email and password. If, on the other hand, you are not yet a client of our website, you must fill in your personal information by completing our form.

Once you click FINISH MY PURCHASE You must complete your billing and shipping information. If you want to send your product to a different address, you must check the box "Send to a different address?" and indicate it. Once the data is completed, you will see a summary of your order on the screen, with the amount of shipping costs corresponding to your order, then select the payment method you want for your purchase, once chosen, click on MAKE MY ORDER.

Once the order has been successfully placed, the order number assigned to your purchase and other details of it will be displayed on the screen, you will also receive an email to your email address provided during registration as a customer, with the confirmation of your order. .

We have the following payment methods for online purchases: Visa, Mastercard and Paypal.

Your card may be declined for one of the following reasons:

-The card could be expired. Check that your card does not exceed the validity date.
-The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
-It may be that some data entered is incorrect. Check that you have correctly filled in all the necessary fields.
-Your card may not have the online purchase option activated. Check with your bank that the card has this option activated.

Yes, the data is transmitted in SSL encrypted form. For payment with Visa and Mastercard, only Ces (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, normally by sending an SMS with a confirmation code, the card will be charged. Otherwise the order will be cancelled.

Yes. You just have to send us an email to INFO@ELEWERT.COM with the necessary tax data to make the invoice.

You can receive it at the address you choose: home, work, etc. (never in a PO Box).

-Para envíos a España península y Portugal península, la entrega se realizará entre 24-72 horas, días laborables.

-Para envíos a Ceuta y Melilla, la entrega se realizará de 3 a 7 días laborables.

-Para envíos a Islas Baleares, la entrega se realizará de 2 a 5 días laborables.

Habitualmente todos los productos ofertados los tenemos en stock. Esto nos permite que los pedidos confirmados en días laborables antes de las 14,00 horas se tramiten para su entrega al día siguiente laborable (España península) a través de agencias de transporte urgente, no obstante esto depende de haberlo acordado expresamente con el comprador y en ningún caso es un compromiso firme por nuestra parte, también depende de la saturación de pedidos que tengamos en cada momento pudiendo demorarse hasta una semana la entrega de su pedido.

Los envíos en 24/48 horas son exclusivamente a Península, siendo este dato aproximado por las agencias de transporte en uso y dependiente del volumen de pedidos en curso en ese momento.

Gastos de envío gratis(*)

Por pedidos superiores a 60€ y promociones especiales a:

– España, Península y Baleares
– Ceuta y Melilla
– Portugal
– Alemania
– Francia Metropolitana
(*) Excluidas islas y territorio fuera de las zonas asignadas.

ATENCIÓN:
Estos gastos de envío NO incluyen GASTOS DE ADUANAS en caso de INSPECCIÓN, así como TASAS aplicables en cada país.

Gastos de envío (IVA INCLUIDO)

España (SÓLO Península) – Envío (24/72 horas laborables)
-Gastos de envío 5,00 €

Ceuta y Melilla (Impuestos y Aduana no incluidos)
-Gastos de envío 7,50 €

Baleares
-Gastos de envío 7,50€

Portugal (SÓLO Península)
-Gastos de envío 7,50€

Alemania, Austria, Francia (Metropolitano), Reino Unido
-Gastos de envío 7,50€

Otros países de Europa
-Gastos de envío 15€

Estados Unidos

-A partir de 30€

Canadá

-A partir de 30€

We will send you a shipping confirmation email when your order leaves the warehouse.

Yes, as long as the following conditions are respected:

1-Returns of products that have already been used will not be accepted.

2-The return can not take place in any case if the product is not sent in perfect condition, properly protected, with its original packaging and with signs of tampering.

3-If you have paid by Paypal or Credit Card, we will pay you the amount in the same way.

4-In the event that the product is defective or different from the one that the client has contracted, please contact us to manage the collection of the wrong footwear and then we will proceed to send the requested footwear, all without any record for the customer. client.

5-If you detect any problem at the time of delivery of your order (damaged packaging, missing or damaged products) you must send an email to our address: RETURNS@ELEWERT.COM within the first 24 hours after receiving the order .

6-The refund of the amount paid will be made through the means of payment used in the purchase and within a period not exceeding thirty days.

7-The amount will not be refunded or any reshipment of merchandise will be made until the receipt and condition of the packaging and accessories of the item that in this case you want to return has not been verified.

8-After 14 calendar days from the delivery of the order, we will not accept any type of change or claim.

In the event that there is any doubt about the state in which the return is made, the criteria of the specialized personnel of ELEWERT.COM will always prevail, after inspection and verification of the article, in order to guarantee that fraudulent returns of products that are not made are not made. have been used or in poor condition.

El plazo de desistimiento expirará a los 14 días naturales del día que usted o un tercero por usted indicado, distinto del transportista, adquirió la posesión material de los bienes o en caso de que los bienes que componen su pedido se entreguen por separado.

Esta devolución del pedido se encuentra reconocida y regulada en nuestras Condiciones Generales como Derecho de Desistimiento de la Compra (10. DERECHO LEGAL A DESISTIR DE LA COMPRA).

Además del derecho de desistimiento reconocido legalmente a los consumidores y usuarios y mencionado esta misma sección, le concedemos un plazo de 30 días contado desde la Confirmación de Envío para realizar devoluciones de los productos.

En el caso de que la devolución del pedido no sea completa, y el cliente hubiera satisfecho los gastos de envío de ida en la compra, solo se le reintegrará de este concepto (portes) la parte proporcional que corresponda a los artículos de cuya compra desiste.

Los gastos de devolución relativos al envío serán asumidos por parte del USUARIO.

Salvo que la devolución sea realizada por defectos en el producto demostrables.

The maximum period to request the return of the purchased items is 14 calendar days from the receipt of the order.

This return of the order is recognized and regulated in our General Conditions as the Right of Withdrawal of the Purchase (10. LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE).

In the event that the return of the order is not complete, and the customer has paid the one-way shipping costs in the purchase, only the proportional part corresponding to the items whose purchase is withdrawn will be reimbursed from this concept (postage). .

Unless the return is made due to defects in the product, the return expenses related to the shipment will be assumed by the USER. The product must be returned in its original packaging and in perfect condition. 

Returns form in Spanish

English returns form

German returns form

If the product is not presented in perfect condition. If the product packaging is not original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, the use of seals and adhesive tape applied directly to it being prohibited. When the product is open without being able to demonstrate that it has not been used. In software applications that are directly downloaded through the portal. When they are personalized products or those that, for reasons of hygiene or other legally provided exceptions, are not susceptible to this right.

All returns must be communicated to the PROVIDER, for this you can use:

-Before closing the package, ALWAYS REMEMBER to enter the RETURNS FORM in the box.

Download return form in Spanish by clicking here: DOWNLOAD

Download return form in English by clicking here: DOWNLOAD

Download return form in German by clicking here: DOWNLOAD FILE

or by email to returns@elewert.com, indicating the order number.

To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Once the USER has downloaded the returns form, filling in all the information required in it; The USER will send the product to the PROVIDER following the instructions detailed below:

-You must introduce our ELEWERT PRODUCT BOX, inside another box to protect it from shipping and transport, it is VERY IMPORTANT that the product box arrives in perfect condition, otherwise €5 will be deducted from the amount of your return, as a penalty.

–Before closing the package, ALWAYS REMEMBER to insert the RETURNS FORM in the box.

-Once the shipment is packaged and protected, you must clearly indicate the sender on the outside of the package, as well as the order number to identify your return.

-The address where you should send us the package to be returned is the following:

ELEWERT / EURO CARGO EXPRESS

C/ Illes Balears, 3

Polígono Industrial El Pastoret

03640, Monóvar (Alicante)

ESPAÑA

The term will be considered fulfilled if you return the goods before said term has expired. The cost of returning the goods will always be borne by the USER in the manner he deems appropriate. We recommend that you choose Correos as the easiest and most economical way. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Please note that if you decide to return the items to us by yourself, we will not accept the package.

Contractual right of withdrawal

In addition to the legally recognized right of withdrawal for consumers and users and mentioned in this section, we grant you a period of 30 days from the Shipping Confirmation to return the products.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession. Please return the item using or including all its original packaging, the book, the shoe storage bag, the instructions and any other accompanying documents.

After examining the article, we will notify the USER if he is entitled to a refund of the amounts paid. The reimbursement of one-way shipping costs in the case of having charged the USER, will only be made when the right of withdrawal is exercised within the legal term and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 calendar days from the date on which the USER communicates his intention to withdraw. However, we may withhold the refund until we have received the goods, or until the USER has presented proof of the return of the goods, depending on which condition is met first. The refund will always be made in the same means of payment that the USER used to pay for the purchase.

Unless the return is made due to defects in the product, the return expenses related to the shipment will be assumed by the USER. The product must be returned in its original packaging and in perfect condition.

If you have any questions, you can contact us through our contact form, writing to our email RETURNS@ELEWERT.COM.

Once the return is approved, you will receive the amount in the same way you made your purchase.

After approving the return (after review by the ELEWERT quality and returns department) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment to the credit card always depends on your bank.

By contacting our Customer Service department by sending an email to: RETURNS@ELEWERT.COM we will solve the problem as soon as possible. ELEWERT.COM reserves the right to reject returns communicated or sent after the established period, or products that are not in the same conditions in which they were received.

ELEWERT.COM only sells items in perfect condition, so if, exceptionally, you receive a product with some manufacturing flaw, contact our customer service department through our email at INFO@ELEWERT.COM or through our online form by clicking here.
In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you must contact us immediately by the means mentioned in the previous paragraph, providing the product data as well as of the damage that the product could suffer and we will explain how to proceed.

Returns are the responsibility of the customer. Please send the packages as a "gift" since the company will not be responsible for the customs expenses that such return may entail. In the event that we had to pay these charges, the package could be returned to its destination. appear when the content is expanded

Therefore, Elewert recommends hand washing its products in cold water and cold machine washing without pre-washing, with very delicate programmes, to achieve maximum product life quality. Then let your shoes dry in the air and do not use a dryer, iron, or dry cleaning. In this way you can keep your Elewert shoes in perfect condition.

ELEWERT symbolizes a rebirth, rising to the maximum essence of nature, emotions and the intensity of a job well done.
Our brand is born from the strength of tradition and passion for innovation, giving all our products a universal character for all audiences, and above all for every moment. Elewert is a symbol of quality, starting from the human relations with our suppliers, during the design and manufacturing process and, of course, to customer service.

DISCOVER OUR ELEWERT PHILOSOPHY!

Now is the opportunity for our Elewert team to fly and enjoy, providing solutions to all our clients and friends, in the form of wings for your feet and beauty for your senses. Our universal character, part of a simple and daily idea, to contribute our grain of sand to all those people who want to improve their quality of life.

UNIVERSAL CHARACTER, ARE YOU IN?

We are aware that there are infinite types of feet, people, tastes and desires, therefore we always work from assertiveness and research. We strongly wish that each person who wants to have an Elewert product can simply have it and enjoy it in their own way. Are you signing up for ELEWERT?

DESIGNED IN EUROPE. MADE IN SPAIN

Our specialized product team travels throughout the year to the different cities with the greatest interest to develop our collections. Our manufacturing is entirely carried out in Spain, with the best artisans and suppliers of raw materials. Our commercial relationship began in the 80s. Today Elewert is a new concept updated and created in 2018, based on all our experience, obtained generation after generation.

OUR BRAND VALUES

«COMFORT as the rudder of the ship. The WARMTH like the sun of the day.
STRENGTH like the intensity of the sea SUSTAINABILITY like fish in the water
QUALITY like the clouds in the sky.”

You like to travel? Take us around the world

When you purchase a product from our Elewert brand, we give you a travel bag for your shoes. We want to travel the world with you, providing you with the comfort you need on all your journeys.

Elewert is committed daily to incorporate new methods that are more sustainable for the environment in our company, from innovation in our raw materials, seeking and striving to obtain recycled products, with CO2-free manufacturing, that comply with all regulations in force to date. today, and consolidating a respectful relationship with all our employees, teams and suppliers.