Privacy policy
PRIVACY POLICY
1. USER INFORMATION
ANDRES MACHADO INVEST, S.L.U, hereinafter RESPONSIBLE, with the following details:
VAT NUMBER: B-42600395
Registered office located at: Calle Severo Ochoa, 38, C.P. 03203, Elche Parque Empresarial, (Alicante), SPAIN.
Contact telephone number: +34617063189
E-mail: info@elewert.com
Is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD), for which the following processing information is provided:
Purposes of processing: to maintain a commercial relationship with the User and the sending of product or service communications.
The operations envisaged to carry out the processing are:
Sending commercial advertising communications by email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enable commercial communications. These communications will be carried out by the RESPONSIBLE and related to its products and services, or those of its collaborators or suppliers with whom it has reached a promotional agreement. In this case, third parties will never have access to personal data.
To carry out statistical studies.
Process orders, requests or any type of request made by the user through any of the forms of contact made available to them.
To send the website's newsletter.
-Register on the website as a registered user.
-Process orders, orders, budgets or any other type of request that is requested by the user through the website, or by telephone.
-Management and administration of the website service.
-To be able to inform about news, newsletters, offers-promotions and advertising regarding the website's own services.
-For marketing purposes
This purpose includes the processing of your data mainly for the following purposes:
Insofar as you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending you personalised information about our products or services by various means (such as email or SMS). We may also send you this information via push notifications if you have activated them on your mobile device.
Therefore, please note that this data processing involves the analysis of your user or customer profile to determine what your preferences are and therefore which products and services may be more suited to your style when it comes to sending you information. For example, based on your shopping and browsing history (i.e., based on the products you have clicked on), we will make suggestions about products that we believe may be of interest to you.
Remember that you can exercise your rights of access, rectification, portability and deletion of your data and those of limitation and opposition to their processing or by writing to your postal address:
ELEWERT / EURO CARGO EXPRESS
C/ Illes Balears, 3
Polígono Industrial El Pastoret
03640, Monóvar (Alicante)
SPAIN
or by sending an email to: info@elewert.com. If you consider that the processing does not comply with the regulations in force, you may lodge a complaint with the supervisory authority at www.aepd.es.
To carry out promotional actions (for example, for the development of contests or the sending of your list of saved items to the email address you provide). By participating in any promotional action, you authorise us to process the data you provide depending on each promotional action and we can communicate them through various media such as social networks or on the Platform itself. In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information about the processing of your data.
Disseminate on the Platform or through our social media channels photographs or images that you have shared publicly, provided that you give us your consent to do so.
- Usability and quality analysis to improve our services.
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and thus be able to make improvements to it.
Likewise, we sometimes carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
We consider that we have a legitimate interest in analysing the usability of the Platform and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.
-Management and monitoring of incidents.
Legal basis for processing: by consent of the data subject (GDPR, Art. 6.1.a).
4. LEGITIMACY
The legal basis for the processing of your data is based on the express consent in the privacy policy box below the sending of the form where you verify your consent and in the execution of pre-contractual measures in the case that you request a quote and in the execution of a contract if you are a customer.
4a. Manage your registration as a user of the Platform
The processing of your data is necessary for the execution of the terms regulating the use of the platform. In other words, in order for you to register as a user on the platform, we need to process your personal data, otherwise we would not be able to manage your registration.
In the event that you choose to use access or login via a social network, the reason why we are entitled to process your data is the consent you give when authorising the transfer of your data from the social network.
4b. Development, fulfilment and execution of the purchase or service contract.
The processing of your data is necessary for the performance of the contract of sale or provision of services that binds us to you.
It is possible that some data processing associated with the purchase process may be activated only because you request or authorise us to do so, such as the storage of payment (card) data for future purchases or to inform you of the availability of our products. In these cases, the basis on which we process your data is your consent.
We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent fraud when you make a purchase. We understand that the processing of this data is in the interests of all parties involved in the payment of a purchase and in particular you, as it enables us to put in place measures to protect you against fraud attempts by third parties.
4c. Customer Service
We consider that we have a legitimate interest in attending to the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised.
When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the platform, the processing is necessary for the execution of the purchase contract.
When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimises us to process your data is the fulfilment of legal obligations on our part.
4d. Marketing
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalised information by various means, when you authorise the sending of push notifications to your mobile device, or when you accept the legal basis for participating in a promotional action or for publishing your photographs on the platform or on our social media channels.
In order to show you personalised information, we consider that we have a legitimate interest in profiling the information we have about you (such as your browsing, preferences or purchase history) and the personal data you have provided us with such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information in accordance with your preferences.
Data retention criteria: data will be retained for no longer than is necessary to maintain the purpose of the processing and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure the pseudonymisation of the data or the total destruction of the data.
The personal data you provide to us will be retained for as long as our contractual or business relationship continues. However, from the date of termination of our contractual or commercial relationship, your data will be retained:
-1 year those derived from connections made by internet with our website, email and voice telephone calls, instant messaging.
In the event that you are our customer your data will be retained:
-4 years for tax purposes. The accounting books and other obligatory record books according to the applicable tax regulations (personal income tax, vat, is, etc.) as well as the documentary supports that justify the entries recorded in the books.
On some occasions, we will only process the data until such time as you decide, as in the case of the payment data (card) that you have asked us to store for possible future purchases.
-Customer service. We will process your data for as long as it is necessary to deal with your application or request.
-Marketing. We will treat your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action.
-Usability and quality analysis. We will process your data from time to time for as long as we carry out a specific action or quality survey or until we anonymise your browsing data.
Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep them duly stored and protected for as long as any liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case have expired, we will proceed to delete the personal data.
Communication of the data: The data will not be communicated to third parties, unless legally obliged to do so.
The RESPONSIBLE, makes it known that it may disclose the user's personal information to respond to legal requirements, to claims that the contents of the website infringe the rights of third parties or to protect the rights, property or security of other parties.
We may also share the personal information communicated to us with:
The transport company and/or agency that is responsible for the delivery of the purchased product.
Law enforcement and other competent authorities in response to a request in connection with a law enforcement or judicial investigation (in these cases, we will disclose information relevant to the investigation, such as name, city, state or province, postcode, telephone number, email address, tax ID and IP address).
Notwithstanding the foregoing, we will not disclose your personal information to law enforcement officials, government representatives or third parties without a subpoena, court order or similar legal process.
In order to fulfil the purposes outlined in this privacy policy, it is necessary for us to provide access to your personal information to third parties who support us in the services we provide to you, namely:
-Financial entities,
-Fraud detection and prevention entities,
-Technology service providers,
-Logistics, transport and delivery service providers and partners,
-Providers of services related to customer care.
-Providers and partners of services related to marketing and advertising.
-Tax administration.
-Tax administration.
-Telecommunications service providers.
Rights of the User:
- The right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of your data and to limit or oppose its processing.
- The right to lodge a complaint with the supervisory authority (www.aepd.es) if they consider that the processing does not comply with the regulations in force.
Any data subject may request the exercise of the following rights. We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. You can exercise these rights free of charge by sending us an e-mail to our address info@elewert.com, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity.
Right of access: the data subject shall have the right to obtain confirmation as to whether or not personal data concerning him/her are being processed.
Right of rectification: the data subject shall have the right to obtain rectification of inaccurate or incomplete personal data concerning him/her.
Right of erasure: the data subject shall have the right to obtain the erasure of personal data concerning him or her where the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
Right of limitation: you may request the limitation of the processing of your personal data, in which case we will only keep them for the exercise or defence of claims.
Right to data portability: you may request that your automated personal data be transferred to any other company you indicate in a structured, intelligible and automated format.
Right to withdraw consent: you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.
Right to object: you have the right to object to the processing of your data.
WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA?
We offer functionalities or services that require us to process the personal data of a third party that you provide to us, such as for the activation and sending of the gift card. If you provide us with personal data of third parties, you warrant that you have informed them about the purposes for which and the manner in which we need to process their personal data.
Contact details for exercising your rights:
We make available to you on request the forms where you can exercise these rights. You can ask us at the following e-mail address: info@elewert.com, which you wish to exercise and we will send you the corresponding form.
The exercise of the rights must be carried out by means of a communication addressed to:
ELEWERT / EURO CARGO EXPRESS
C/ Illes Balears, 3
Polígono Industrial El Pastoret
03640, Monóvar (Alicante)
SPAIN
Email: info@elewert.com
The rights of the data subjects are very personal, therefore, they will be exercised by the data subject duly accrediting his or her identity (for this purpose, the data subject will be asked to show his or her ID card or equivalent). They may also be exercised through legal representation, in which case, in addition to the data subject's ID card or equivalent, the ID card and authentic document accrediting the representation of the third party must be provided. The RESPONSIBLE PARTY will reply to the request addressed to it in any case, regardless of whether or not personal data of the data subject or interested party appear in its processing.
In the event that the request does not meet the specified requirements, the RESPONSIBLE will request the correction of the same.
The RESPONSIBLE will respond to requests within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests.
The RESPONSIBLE shall inform the data subject of any such extension within one month of receipt of the request, stating the reasons for the delay.
RIGHT TO COMPLAIN TO THE SUPERVISORY AUTHORITY
You may request the protection of rights that have not been duly attended to from the Spanish Data Protection Agency, either through the electronic headquarters of its web portal(www.aepd.es), or by writing to its postal address (C/ Jorge Juan, 6, 28001 Madrid).
2. OBLIGATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
Users, by ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data are necessary for the provider to deal with their request, the inclusion of data in the remaining fields being voluntary. The User guarantees that the personal data provided to the RESPONSIBLE are truthful and is responsible for communicating any changes to them.
The RESPONSIBLE expressly informs and guarantees users that their personal data will not be transferred under any circumstances to third parties, and that whenever any type of transfer of personal data is carried out, the express, informed and unequivocal consent of the Users will be requested beforehand. All the data requested through the website are obligatory, as they are necessary for the provision of an optimum service to the User. If all the data is not provided, there is no guarantee that the information and services provided will be completely tailored to your needs.
3. SECURITY MEASURES
That in accordance with the provisions of the current regulations on personal data protection, the RESPONSIBLE is complying with all provisions of the GDPR regulations for the processing of personal data under its responsibility, and manifestly with the principles described in Article 5 of the GDPR, whereby they are processed lawfully, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The CONTROLLER guarantees that it has implemented appropriate technical and organisational policies to apply the security measures set out in the GDPR in order to protect the rights and freedoms of Users and has communicated appropriate information to them so that they can exercise them.
CHANGES TO THE PRIVACY POLICY
We may change the information contained in this privacy policy from time to time. If we do, we will notify you in a variety of ways through the Platform (for example, through a banner, pop-up or push notification), or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality. In any case, we suggest that you review this privacy policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our website.
